Are Your Rapid Rewards Shopping Points Missing? Here Are 4 Possible Reasons

Go to Travel Gal has partnered with CardRatings for our coverage of credit card products. Go to Travel Gal and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone and have not been reviewed, endorsed, or approved by any of these entities.

Did you buy something by starting at the Southwest Rapid Rewards Shopping portal but now your Rapid Rewards Shopping points are missing

They never credited to your account?

The Rapid Rewards Shopping Portal is a GREAT way to earn Southwest points both on shopping you’ll already be doing AND by taking advantage of amazing deals to earn thousands of points on the cheap by subscribing to various media outlets and services.

[Read our guide to using the Rapid Rewards Shopping Portal]

 

Here are 4 things you need to be aware of to make sure you get your points EVERY TIME, especially if you are trying to earn the coveted Southwest Companion Pass for free travel.

[convertkit form=5025785]

 

4 Reasons You May Not Be Getting Your Rapid Rewards Shopping Points

Looking4Parking - Southwest Rapid Rewards Shopping

 

1. Not Allowing Cookies

Make sure your browser is not blocking “cookies,” as this is what allows the tracking to happen to link the purchase to your Southwest Rapid Rewards account.

You can make sure cookies are allowed in your browser privacy or security settings.

 

2. Using Other Coupon Codes

You should only use coupon codes published on the Rapid Rewards Shopping Portal; otherwise, you risk not getting your points for your purchase.

Check the Rapid Rewards Shopping Portal for current offers for each retailer.

 

3. Leaving the Retailer Site in the Midst of Purchase

Do NOT click out to another site between Rapid Rewards Shopping and the purchase. Just to be safe, if you get interrupted or want to come back later and make the purchase, START OVER.

Do not assume all is good because the item is still in your cart. Remove the item from your cart and re-add it.

I’ve also heard to make sure you make the purchase within two to three hours of clicking to the retailer site from Rapid Rewards Shopping.

 

4. Using Ad Blocker Programs

Southwest says ad blocker programs or extensions can affect your ability to earn points through the shopping portal. They suggest either adding Southwest.com and the portal as approved websites to your ad blocker program or discontinue their use.

Read more about ad blocker programs in the Rapid Rewards Shopping FAQs.

Southwest says the points will be credited to your account within 15 days, though I have generally found that most are credited within a week.

But make yourself a note to check in with Southwest after 15 days if you did not get your points.

Here’s what to do if you did not get your Rapid Rewards Shopping points that you were expecting.

 

Read More:

Go to Travel Gal has partnered with CardRatings for our coverage of credit card products. Go to Travel Gal and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone and have not been reviewed, endorsed, or approved by any of these entities.

Share This Post

The step-by-step guide to earning a twilight companion pass and flying around the world.
Free Guide

Start Flying FREE on Southwest!

Get the step-by-step guide to earning the Southwest Companion Pass and flying free around the US.

7 secret hacks to fly my family free.
Free Download

7 Secret Hacks I Use to Fly My Family Free

Get the insider tips from years as a global travel writer that my family of four uses to fly for FREE using travel rewards.

A woman wearing a blue top and gold necklace.

Meet Lyn Mettler

I’m Lyn, a travel journalist and savvy saver. Since 2015, I’ve unlocked the secret to free flights for my family, saving over $75,000 on 40+ trips. I now share my simple strategy with families, helping them create priceless memories through travel rewards.

Free Guide

Start Flying FREE on Southwest!

Please read my privacy policy to see I take your privacy seriously.
Free Download

7 Secret Hacks I Use to Fly My Family Free

Please read my privacy policy to see I take your privacy seriously.
Free Download

Get your FREE Disney World & Disneyland Genie Plus Strategy Sheet!

Please read my privacy policy to see I take your privacy seriously.