Need to get in touch with Southwest Airlines? Looking for Southwest Airlines contact information?

Whether you left something on a plane, didn’t get your Southwest points or have a question about the Southwest Companion Pass, I’ve got you covered…


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Southwest Airlines Contact Info: Phone Numbers

Southwest Airlines contact


General Customer Service/Flight Reservations/Changes 1-800-I-FLY-SWA or 1-800-435-9792

Rapid Rewards Customer Service – 1-800-445-5764

If you left an item at a TSA Checkpoint – 1-866-289-9673

Southwest Baggage – (Delayed/Damaged/Lost/Left Something on the plane) – 1-888-202-1024


Southwest Airlines Email

The following link will take you to the Southwest website, where you’ll click on Email us as shown below – Southwest website.




Southwest Airlines Live Chat

You have 2 options to chat live with a Southwest customer service rep. From your Southwest mobile app 


or from the Southwest website.


If you have issues with past or upcoming flights, your Rapid Rewards account or Southwest policies and procedures, just connect one of these two ways and you can chat live with a customer service rep to get help. So easy!


Southwest Facebook Messenger

Contact Southwest Facebook Messenger

Send a message via Facebook Messenger to Southwest’s Facebook account with questions or comments you might have.

If you have a Facebook account, this can be a fast and easy way to get the answers you are looking for!


Southwest Airlines Twitter

Direct message Southwest with a comment or question on their Twitter account – @Southwestair.

Southwest Airlines Mailing Address

And lastly, if you just need to do it the old-fashioned way, you can write to Southwest at 

Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235


What to Do If You Didn’t Get Your Southwest Points

Rapid Rewards Shopping Portal screen

Rather than try and call Southwest about a problem with Southwest points, I’ve found it much simpler and quicker to be in touch with Southwest customer service online.

For problems with the Rapid Rewards Shopping Portal, visit the portal and then scroll down to the bottom and select Contact Us.

There you’ll be presented with a form where you can fill out all the details about the transaction for which you are expecting points.

Remember to allow 15 days for the points to post before you contact Southwest Airlines.


Other Reasons to Contact Southwest

If you have a Southwest points issue for something other than the Southwest shopping portal — perhaps booking a hotel room through Southwest’s web site or renting a car through Southwest — go to the main Southwest website at and select Contact Us at the bottom left.

How to Contact Southwest


Click Contact Us and then Send us an Email Message.

You will then get a form to fill out with your issue.

This is also a good way to reach them if you have a complaint about your flight or you left something of value on the plane.

You will have to fill out your flight number and incident date, so even if a flight is not involved, be prepared to fill in that field with something.

How to contact Southwest Airlines

Within an hour or so, you should receive an email noting that they received your request.

Then it has taken them about two days to get back with me, but both times the issue was quickly resolved and the requested points issued to my account.

Let me know if you have any problems contacting Southwest Airlines customer service!


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  • Lyn Mettler

    Lyn Mettler is a longtime travel writer for US News & World Report, USA Today 10Best and The TODAY Show who created Families Fly Free, a program which teaches families her simple system to use travel rewards to fly for free.

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