Need to get in touch with Southwest Airlines? Looking for Southwest Airlines contact information?
Whether you left something on a plane, didn’t get your Southwest points or have a question about the Southwest Companion Pass, I’ve got you covered…
My family saves more than $8,000 every year flying free and I can show your family how to make this a simple lifestyle, too! Join my Families Fly Free program to learn my simple process so you can start making more priceless travel memories before your kids leave home. Learn more below…
Southwest Airlines Contact Info: Phone Numbers
General Customer Service/Flight Reservations/Changes 1-800-I-FLY-SWA or 1-800-435-9792
Rapid Rewards Customer Service – 1-800-445-5764
If you left an item at a TSA Checkpoint – 1-866-289-9673
Southwest Baggage – (Delayed/Damaged/Lost/Left Something on the plane) – 1-888-202-1024
Southwest Airlines Email
The following link will take you to the Southwest website, where you’ll click on Email us as shown below – Southwest website.
Southwest Airlines Live Chat
You have 2 options to chat live with a Southwest customer service rep. From your Southwest mobile app
or from the Southwest website.
If you have issues with past or upcoming flights, your Rapid Rewards account or Southwest policies and procedures, just connect one of these two ways and you can chat live with a customer service rep to get help. So easy!
Southwest Facebook Messenger
Send a message via Facebook Messenger to Southwest’s Facebook account with questions or comments you might have.
If you have a Facebook account, this can be a fast and easy way to get the answers you are looking for!
Southwest Airlines Twitter
Direct message Southwest with a comment or question on their Twitter account – @Southwestair.
Southwest Airlines Mailing Address
And lastly, if you just need to do it the old-fashioned way, you can write to Southwest at
P.O. Box 36647-1CR
Dallas, Texas 75235
What to Do If You Didn’t Get Your Southwest Points
Rather than try and call Southwest about a problem with Southwest points, I’ve found it much simpler and quicker to be in touch with Southwest customer service online.
For problems with the Rapid Rewards Shopping Portal, visit the portal and then scroll down to the bottom and select Contact Us.
There you’ll be presented with a form where you can fill out all the details about the transaction for which you are expecting points.
Remember to allow 15 days for the points to post before you contact Southwest Airlines.
Other Reasons to Contact Southwest
If you have a Southwest points issue for something other than the Southwest shopping portal — perhaps booking a hotel room through Southwest’s web site or renting a car through Southwest — go to the main Southwest website at Southwest.com and select Contact Us at the bottom left.
Click Contact Us and then Send us an Email Message.
You will then get a form to fill out with your issue.
This is also a good way to reach them if you have a complaint about your flight or you left something of value on the plane.
You will have to fill out your flight number and incident date, so even if a flight is not involved, be prepared to fill in that field with something.
Within an hour or so, you should receive an email noting that they received your request.
Then it has taken them about two days to get back with me, but both times the issue was quickly resolved and the requested points issued to my account.
Let me know if you have any problems contacting Southwest Airlines customer service!